Refund Policy

Last updated 26 October 2026

We want you to be happy with Oicas Signage. Every new account can start with a free trial, so you can try everything before paying. If it still is not right for you, this is how refunds work.

1. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of any payment, whether it is your first payment or a renewal, monthly or yearly. No questions asked. The plan for that payment ends when the refund is made.

2. After 14 days

After 14 days, payments are not refunded, but you can cancel at any time and you will not be charged again. Your plan stays active until the end of the period you paid for. If something on our side stopped the Service working for a long time, contact us and we will put it right.

3. How to ask for a refund

• Card payments are sold by our reseller Paddle, which issues the refund. Reply to your Paddle receipt, use paddle.net to find your order, or email us at hello@oicas.com and we will arrange it with Paddle.
• Bank transfer or CliQ payments are refunded by us directly to the account that paid. Email hello@oicas.com.

Refunds go back to the original payment method, normally within 5 to 10 business days, depending on your bank.

4. Cancelling

Cancel from Settings → Billing → Manage billing in the dashboard, or by emailing us. Cancelling stops future renewals; it does not by itself refund the current period (see sections 1 and 2).

5. Your legal rights

This policy adds to, and does not take away, any rights you have under consumer law where you live, or under Paddle’s buyer terms.