Privacy Policy
Last updated 26 October 2026
This policy explains what personal data Oicas Signage collects, why, and what you can do about it. Oicas (“we”) is responsible for this data. Contact us at hello@oicas.com with any question.
1. What we collect
- Account details: your name, email address, password (stored only as a one-way hash), your organization’s name, and the people you invite.
- Your content: the media, menus, designs, playlists, schedules, locations and floor plans you create, so we can show them on your screens.
- Screen information: for each paired screen, technical details such as the device model, operating system, app version, screen size, network address, storage use, connection status, logs, and screenshots you request from the dashboard.
- Usage and security records: sign-ins, changes made in your account (audit log), and server logs, used to keep the Service secure and to fix problems.
- Billing details: your plan and its status. Card payments are handled by Paddle; we never see or store your card number. We receive from Paddle what we need to run your subscription, such as its status, period and a customer reference.
2. Why we use it
- To provide the Service you signed up for: storing your content and delivering it to your screens.
- To send emails you need: confirming your address, resetting your password, invitations, alerts you switch on, and important notices about your account or these policies.
- To keep the Service secure, prevent abuse, and fix faults.
- To meet legal and accounting duties.
We do not sell your data, and we do not use it for advertising.
3. Who we share it with
Only with providers that help us run the Service, under their own privacy and security commitments:
- Paddle (paddle.com): payments, tax and invoices, as our Merchant of Record.
- Vultr: the servers that host the Service and your content.
- Google Workspace: sending and receiving our email.
- Cloudflare: our domain name service.
We may also disclose data when the law requires it. Your content is visible only to people in your organization and on the screens you pair.
4. Cookies and storage
The dashboard uses essential cookies to keep you signed in; they are not used for tracking. The website remembers your language choice in your browser. Player apps store your content on the screen so it can play offline. We do not use advertising or analytics cookies.
5. How long we keep it
We keep your data while your account is open. When you close it, we delete your content and account details within 30 days. Billing records are kept as long as tax and accounting law requires. Server logs are kept for a limited time for security.
6. Security
Connections are encrypted (HTTPS), passwords are hashed, screens use their own revocable access tokens, and our servers are kept updated and access-controlled. No system is perfectly secure; if a breach affects your data we will tell you without undue delay.
7. Your choices and rights
You can see and change most of your data in the dashboard, export your content, or delete your account. You can also ask us for a copy of your personal data, or to correct or delete it, by emailing hello@oicas.com. Depending on where you live, you may have further rights, including complaining to your data protection authority.
8. Changes
We will post any change to this policy here, and tell you by email or in the dashboard if it is significant.